2. Information We Collect

We may collect the following types of personal data:

Information you provide directly

• Name

• Email address

• Phone number

• Company name

• Project details or enquiry information

• Any information submitted through our contact forms

Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and tracking data (see Section 7)

Information from third‑party tools

If you interact with our ads or analytics, we may receive anonymised data from:

• Google Analytics

• Google Ads

• Search Console

• Other marketing or tracking tools

We do not collect sensitive personal data.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations

• Deliver our services

• Improve our website and user experience

• Analyse website performance

• Manage advertising and remarketing campaigns

• Maintain business records

• Comply with legal obligations

We do not sell or rent your personal data to any third party.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Legitimate interests – responding to enquiries, improving our services

• Contract – providing services you have requested

• Consent – when you accept cookies or opt into marketing

• Legal obligation – maintaining business and financial records

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers

• Encrypted connections (HTTPS)

• Restricted access to personal data

• Regular security reviews

We only keep your information for as long as necessary for the purposes outlined in this policy.

6. Sharing Your Information

We may share your data with trusted third parties, such as:

• Website hosting providers

• Email service providers

• Analytics and advertising platforms (e.g., Google)

• Professional service providers (e.g., accountants)

These partners only process data on our behalf and must keep it secure.

We do not share your data for unrelated marketing purposes.

7. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve site performance

• Analyse visitor behaviour

• Support advertising and remarketing

• Enhance user experience

You can manage or disable cookies through your browser settings.

For more information, visit: www.allaboutcookies.org

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Object to processing

• Restrict processing

• Withdraw consent (where applicable)

• Request data portability

To exercise any of these rights, contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Heritage Refurbishment Email: [add email] Phone: [add phone number] Address: Bourne, Lincolnshire, UK

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.